Frequently Asked Questions

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What do I need to do for you to begin an investigation for me?

Before we begin an investigation, we require our clients to enter into a contract for service. Once signed, you may either mail, fax, or email the contract. To expedite the investigation it is best to either fax or email the signed contract. ACS&I requires a retainer before we will begin any investigation and investigative services are billed against the retainer.

How much can I expect to spend on my investigation?

Rates vary depending on a number of factors such as type of investigation, time involved, etc. Our rates are extremely competitive and we will provide you with outstanding service. Our goal is to provide you with an affordable service that will meet your needs.

How long will the investigation take?

A lot depends on the type of investigation. However, there is no real way of determining how long an investigation will take. Some cases could take a couple of hours, while others could take significantly longer.

Do you accept credit cards?

No, we no longer accept Credit Cards.

What forms of payment do you accept?

We accept cash, money-order, certified check, cashiers check, wire-transfers, or business/personal check. However, if paying by check, no investigation will begin until the check clears the bank. If paying via a wire-transfer there will be a service charge of $15.

Do you require a retainer?

Yes, a retainer fee is required on all cases and all charges will be billed against the retainer.

Are you licensed and insured?

Yes, ACS&I is Licensed, Bonded, and Fully Insured.

Will a court of law recognize the information that you provide me?

Yes. Our investigative services are legally admissible in a court of law. The courts recognize licensed private investigators as a neutral party. We also provide Courtroom testimony services.

How quickly can you begin the investigation?

Once we receive a signed contract along with the required retainer we will begin the investigation as soon as possible.

Are your investigations confidential?

Yes, extremely! We keep every investigation strictly confidential and we don't share any case information with anyone. We conduct our investigations in a very discreet and inconspicuous fashion. Some companys sell personal information; We Do Not!.

Will you provide me with a report of your findings?

We provide every client with a detailed report as well as any video/audio tapes, photographs, diagrams, and any other documents that might apply.

Will anyone find out that I hired you?

We make every effort to keep every investigation extremely confidential. When conducting surveillance operation, we are very discreet and professional.

Are your prices competative?

Extremely! We actually charge less than most other licensed private investigative agencies because we are not looking to make the "quick buck". We charge less with the anticipation of repeat business and/or referrals. We believe that if the customer is happy with both the price and the service, then he or she will be likely to refer us to someone else and/or utilize our services again in the future.

Do you provide services for private citizens?

ACS&I provides services to Private Citizens as well as Attorneys, Insurance Companies, and Businesses. Essentially, we provide services to anyone.